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UnitedHealth execs: Patients are using telehealth for convenience, not as a necessity

Telehealth use began to skyrocket back in March as patients saw virtual care as a necessity amid the COVID-19 pandemic.

Patients are continuing to see doctors over video visits but for different reasons now: It’s more convenient and faster than going to see the doctor in person.

This trend shows that telehealth is not just a blip on the radar and points to the future of healthcare, said Wyatt Decker, M.D., CEO of OptumHealth, a subsidiary of UnitedHealth Group, during a company briefing on the future of telehealth.